In this keynote, Amy Gallo,  author of the Harvard Business Review (HBR) Guide to Dealing with Conflict, provides approaches and strategies for dealing with conflict and reframes conflict as part of relationship building.

Released: February 15, 2019
Videos: 15

“You can disagree with people in a way that is empathetic, compassionate and kind.”

from The Benefits of Healthy Conflict
Setting the Context… A Story
How does conflict make us feel and react?
The Benefits of Healthy Conflict
Skills and Tools to Productively Disagree
Analyzing a Specific Conflict – Types of Conflict
Types of Conflict – Scenarios
Determining your Goal and Picking Your Option
Reflecting on a Challenging Situation
Preparing for the Conversation
Having a Productive Conversation
Reframing Your Thinking and Building School Culture
Managing Your Emotions
Listening and Making Your Voice Heard
Achieving a Resolution
Repairing a Relationship