In this keynote, Bo Yih Thom explores common defensive mechanisms, ways to respond non-defensively and strategies to communicate assertively.

Released: November 26, 2020
Videos: 9

“When we are talking about assertive communication, we are really talking about balanced communication.”

– from Communication Styles – Passive Communication
Defense Mechanism Strategies
Responding to Criticism and Ways to Reduce Defensiveness in Others
Communication Styles – Assertive Communication
Communication Styles – Passive Communication
Communication Styles – Aggressive Communication
Mental Blockages to Communicating
Guided Visualization